We set ourselves apart from our competitors through our service. We are a full field service company that also has a highly trained office staff who provides support along the way.
Service is a leading factor that differentiates us from our competitors. It is an additional benefit that is included when a client leases a piece of CROFT equipment, and it is provided at no additional cost. Monthly maintenance checks are performed by CROFT trained personnel to ensure that the equipment is in proper working order and functioning to its optimal capacity. We recognize the importance of communication and strive to keep open channels between our field and office personnel and also with our clients.
We take great pride in our ability to offer our customers the best customer service in the industry by providing the following:
Our company places a strong emphasis on the training that goes into making sure that each employee is educated and equipped to uphold our reputation of providing quality service for our clients. CROFT service technicians are put through a rigorous training program that exceeds the standard education required, and provides a thorough understanding of the production site. With this integrated training program, service technicians are able to troubleshoot with more proficiency, complete field reports meticulously, and generate qualified production recommendations to the customer.
Our service program is continuously improving and evolving to make sure that the service we provide for our customers will leave them with a satisfactory impression each time. As a company, we believe in a holistic training approach, we cross-train all of our employees and make sure that they understand every aspect of our business. Every CROFT employee is put through our in-depth training program which focuses on understanding various forms of natural gas processing, the impact of our products, and how to maintain valuable customer service.