Service is a leading factor that differentiates us from our competitors. It is an additional benefit that is included when a client leases a piece of CROFT equipment and is provided at no additional cost. CROFT offers service to all natural gas equipment in and out of CROFT fleet. Monthly maintenance checks are performed by CROFT-trained personnel to ensure that the equipment is in proper working order and functioning to its optimal capacity. We recognize the importance of communication and strive to keep open channels between our field and office personnel and also with our clients.
We take great pride in our ability to offer our customers the best customer service in the industry by providing the following:
- Stock Inventory
- Quick Unit Delivery
- Onsite Startup Assistance
- Assigned A Dependable & Knowledgeable
- Account Manager Regional Manager On Call 24/7
- Monthly Service Plan
- 30-Day Mandatory Service Checks
- Wells Representatives will receive Monthly Field Reports
- ISN Net world
- DISA members
Our company emphasizes the training that goes into ensuring that each employee is educated and equipped to uphold our reputation of providing quality service for our clients. CROFT service technicians are put through a rigorous training program that exceeds the standard education required and provides a thorough understanding of the production site. With this integrated training program, service technicians can troubleshoot with more proficiency, complete field reports meticulously, and generate qualified production recommendations for the customer.
Our service program is continuously improving and evolving to make sure that the service we provide for our customers will leave them with a satisfactory impression each time. As a company, we believe in a holistic training approach, we cross-train all of our employees and make sure that they understand every aspect of our business. Every CROFT employee is put through our in-depth training program which focuses on understanding various forms of natural gas processing, the impact of our products, and how to maintain valuable customer service.