FAQs

What are your contract terms?

CROFT offers a wide range of contract duration to be flexible for our client's project terms from month-to-month, 12 months, 18 months, 24 months, and 36 months.

What are your service areas?
What is the quality of your equipment?

Croft manufacturers equipment to ASME specifications and abides by ISO 9001 quality controls following Six Sigma continuous improvement methodology.

How long is our quote valid?

This quote is valid for a period of (30) days. After (30) days, please check with Croft Production Systems prior to placing your order.

What type of warranty do you provide?

New equipment carries a one year warranty from start-up or eighteen months from the shipment, whichever occurs first. Warranty does not cover vendor-supplied components such as pumps and regulators; manufacturer warranty applies for such equipment.

What is progressive billing?

For sold equipment, progressive billing will be applied under the terms 35% at receipt of order, 35% at CROFT receiving of major manufacturing components, and final 30% on net 30 terms upon shipment of the unit. Changes may vary depending upon the client's history or credit rating.

Do you have a cancellation fee?

The cancellation fee is subject to a restocking fee and labor.

What is your expedition fee?

Subject to Labor Time, restocking fee and vendor fees. An updated proposal can be shipped to the client.

What is your service schedule?

Service will be conducted on a regular maintenance schedule that is appropriate for the unit capacity and design. If there are more services required that are at no fault of the equipment; call out charges may be applied.

How can I cancel my contract?

If the term of the lease exceeds four (4) months, the client may cancel the remainder of the term by giving thirty (30) days advance written notice of such intent to CROFT and simultaneously tendering to CROFT all accrued monthly rentals plus a cancellation charge equal to forty-five percent (45%) of the base equipment rental rate for each month remaining in the canceled portion of the term calculated from and after the effective date of the cancellation notice.

What is your standby period policy?

If the term of this lease is for twelve (12) months or longer, more than four (4) months are remaining in the term, and the client is current on all existing payments, the client may elect to undergo one standby period during the term of the lease.

What is your Unit Return Notification Policy?

CROFT shall not retrieve or transport any equipment from the client’s possession until CROFT has received a Unit Return Notification filled out and signed by the client. Should the client fail to send a unit return notification before the expiration or termination of the lease, the client will continue to be billed per the provisions of the lease until CROFT has received the Unit Return Notification. Should the client elect to return equipment to CROFT via its own or a third-party transport, billing under the lease will continue until CROFT has received the equipment.

What is your transportation and other services policy?

All outside services rendered by CROFT, including transportation of units by contract trucker to and from client’s job site, not covered in this lease but requested by the client will be invoiced to the client at cost plus ten (10%) percent, due upon receipt.

What is the lease renewal policy?

To terminate this lease at the end of the term, either party must give notice to the other of the termination of the lease at least thirty (30) days before the final day of the lease term. If this notice is not provided by either party, the lease shall be renewed for an additional period equal to the term specified above beginning on the day after the Lease would have terminated.

What is your lease buyout?

A client can apply up to 5% of the accumulated lease to the purchase price of the equipment. For clarity reasons, CROFT wanted to show our basic terms and conditions that are frequently asked by our clients. If you have any questions or concerns about the terms of the contract, please contact your account representative.

If you are looking for production or processing equipment for your well site, an Account Manager will be in touch with you within one business day.

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